- Shipping via USPS with delivery confirmation. Items will be shipped within 2 business days after verification of payment.
- Your items will be shipped to your address provided. Please double check to make sure the address is correct.
- Your item(s) will be packaged securely in a padded bubble envelope with a gift box.
UNDELIVERABLE ITEMS SHIPPED BACK TO ME:
- Items shipped back to me "undeliverable" because you have moved away and did not provide a forwarding address to the post office you will be issued a refund for the item minus the fee incurred by the payment processor Stripe.
REFUNDS AND EXCHANGES:
- I guarantee my workmanship. I want you to be happy with your purchase. If you are not, please email me within 7 days of receiving your jewels to discuss a refund or exchange. If you decide to return the item for whatever reason, it must be returned with delivery confirmation. Ship items back within 14 days of delivery . Once the item is received in its original condition, the full cost of the item will be refunded to you, via your credit card account , minus the cost of shipping. Customer pays return shipping. If your piece is being lengthened, shortened, repaired, or exchanged, I will pay shipping back to you.
ADDITIONAL POLICIES AND FAQ:
- I use Stripe as the payment processor. To use Stripe just enter the information needed. You can use Visa, MasterCard, American Express, and Discover Card.
- I never see your credit card information. Stripe will let me know when you paid. Then I will ship your purchase.
- I do not accept cancellations after placing the order. But please contact me if you have any problems with your order.
- Contact me if your item does not fit (too big or small), so we can discuss options for adjustments.
- If you have questions about your purchase, I will reply to your email within 24 hours. Please remember to also check your "Spam" folder for my reply.
- Jewelry is designed in my smoke free home.
- Certain metals including sterling silver can tarnish over time. A jewelry polishing cloth made especially for removing tarnish is recommended. Keep your jewelry in a plastic bag or jewelry box to resist tarnishing.
- I do custom orders and require 50% down payment before I start designing your piece. I will be sending pictures for you to look at and accept. Once completed, the balance is due before I ship.
- Please contact me by clicking "Contact" up above.