Shipping/ Store Policies

 

Shipping:

  • Carrier: USPS with delivery confirmation.
  • Options: Choose between USPS Ground Advantage or Priority (small flat rate box) at checkout.
  • Processing Time: Items ship within 2 business days after payment verification.
  • Cost:
    • United States: $3.50
    • Additional items: $2.00
    • Upgrade to Priority Mail available at checkout.

Please ensure your shipping address is correct. Items will be securely packaged in a padded bubble envelope with a gift box.

Undeliverable Items:

If items are returned as undeliverable due to an incorrect address, you will receive a refund minus the payment processor fee (PayPal or Stripe).

Refunds and Exchanges:

I guarantee my workmanship and want you to be happy with your purchase. If you’re not satisfied, email me within 7 days of receiving your jewelry to discuss a refund or exchange. Items must be returned with delivery confirmation within 10 days of delivery. Once received in original condition, the full cost plus shipping will be refunded. The customer is responsible for return shipping costs.

Additional Policies and FAQ:

  • Payment Processors: PayPal or Stripe. Accepted cards: Visa, MasterCard, American Express, Discover.
  • Privacy: I will never see your credit card information. PayPal or Stripe will notify me when you pay, and I will then ship your purchase.
  • Cancellations: Not accepted after placing the order. Contact me if you have any issues.
  • Adjustments: Contact me if your item does not fit, so we can discuss options.
  • Response Time: I will reply to your email within 24 hours. Check your “Spam” folder for replies.
  • Environment: Jewelry is designed in my smoke-free home.

Note:

Certain metals, including sterling silver, can tarnish over time. Store your jewelry in a jewelry box or plastic bag to keep it from tarnishing and use a jewelry polishing cloth to remove it when it does.

Custom Orders:

I accept custom orders with a 50% down payment before starting the design. I will send pictures for approval. The balance is due before shipping.

Please contact me by clicking “Contact” above.